Shipping policy

Shipping Policy

Shipping cost is calculated based on your order subtotal and shipping address.

Shipping Rates & Transit Times by Region

North America

  • United States – Average 6–12 business days

  • Canada – Average 7–9 business days

  • Mexico – Average 6–10 business days

Europe

  • United Kingdom – Average 6–10 business days

  • France – Average 6–10 business days

  • Germany – Average 6–10 business days

  • Spain – Average 6–10 business days

  • Portugal – Average 6–10 business days

  • Italy – Average 6–10 business days

  • Ireland – Average 6–10 business days

Oceania

  • Australia – Average 7–12 business days

  • New Zealand – Average 6–10 business days

Asia

  • Japan – Average 6–10 business days

  • South Korea – Average 6–10 business days

South America

  • Brazil – Average 15–25 business days

Shipping Fees

For most countries (US, Canada, UK, Europe, Oceania, Asia, Mexico):

  • Orders under $100*– Flat rate of $7.99

  • Orders of $100 or more – Free shipping

For Brazil:

  • $14.99 charged for every $100 of your order subtotal

  • No free‑shipping threshold applies

Shipping Method

Orders ship from our warehouse. We select suitable couriers and international postal services for each destination to balance delivery speed and reliable tracking.

  • A tracking number will be provided for every order and sent to you via email once your package is dispatched.

  • Cash‑on‑delivery service is not available.

Shipping Destinations

BuenasDoll currently ships to:

  • Asia – Japan, South Korea

  • North America – United States, Canada, Mexico

  • Europe – United Kingdom, France, Germany, Spain, Portugal, Italy, Ireland

  • Oceania – Australia, New Zealand

  • South America – Brazil

If your country or region is unavailable at checkout, please visit our website buenasdoll.com or email us at buenasdoll@gmail.com — we will try our best to arrange delivery for you.

Double‑Check Your Shipping Address

Please carefully review your shipping address at checkout.

  • Once an order has been dispatched, address modifications may incur forwarding fees charged by the carrier.

  • In some cases, address changes cannot be processed after dispatch.

  • Packages returned due to incorrect or incomplete addresses will be handled in accordance with our return policy.

Transit Time

After leaving our shipping warehouse, your order generally takes around 14 days in transit. Exact delivery time depends on your region and customs clearance procedures.

  • This is an estimated timeframe, not a guaranteed delivery date.

  • Delays caused by customs or carriers do not qualify for refunds.

  • Tracking information will be emailed to you after your order ships.

Outer shipping boxes may occasionally show minor wear during long‑distance transit. Items inside are carefully packaged to withstand such wear. If your items arrive damaged, please refer to our return policy.

Duties & Taxes

International orders may be subject to import duties, customs fees, or VAT charged by your local government upon arrival.

  • These fees must be paid by you to the courier or customs authority upon receipt of goods.

  • They are not included in your checkout total and will not be reimbursed by us.

Business Hours

BuenasDoll business hours are:
Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)

Most messages will be replied to within one business day during these hours.

Blind Box Policy

Once sold, blind‑box items are non‑returnable except in cases of:

  • Missing items

  • Short shipments

  • Severe product damage unrelated to transit and manual handling